Returns & Exchanges

At Bernal Cutlery, we want you to be completely satisfied with your tools; we offer a 30-day return window for unused items in their original packaging. Please note that for hygiene and safety reasons, used knives or sharpened blades cannot be accepted for return.

1

Verify Eligibility

Ensure your item is in its original, unused condition with all authentic packaging and inserts intact.

2

Initiate Request

Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) number.

3

Pack and Ship

Securely package your cutlery to prevent tip damage during transit and include your RMA inside the box.

4

Inspection and Refund

Once our specialists verify the item's condition, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing